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ALL YOUR QUESTIONS ANSWERED!
And if you don't find it here, please phone us TOLL FREE at (877) 808-5472
Where are we located?
We are near Youngstown, Ohio.
Our address is:
8433 South Avenue, Building One, Suite #2
Poland, OH 44514
We are between McClurg Road and Western Reserve Road on South Avenue.
DO WE SHIP?
We ship to all fifty states! We have shipped to Alaska and Hawaii and everywhere in between!
HOW DOES SHIPPING WORK?
Your bird departs from the airport in Pittsburgh PA (because it's the closest to us) on Delta Airlines,
to your nearest MAJOR airport. The airport must be large enough to accommodate larger planes that
carry animals. He travels in a climate controlled cargo area for pets, in an airline approved carrier
that we charge you for. You have the carrier, however, after you receive your bird, to travel with the
bird to Vet visits, for wing and nail trims, or anytime you need to remove your bird from your house.
WE DO NOT CHARGE YOU FOR SHIPPING, Delta Airlines charges you to ship your bird.
You will pay Delta at the time you receive your bird.
HOW MUCH WILL SHIPPING COST ME?
$92.00
Shipping is always the same, a flat price, no matter what state we are shipping to, or size of the bird.
IS SHIPPING SAFE FOR MY BIRD?
We wouldn't do it if it were not safe for our baby bird. Remember, they are our babies, before they are your baby. We have hand fed and cared for them since they were just little balls of fuzz. We
would not risk their safety.
WHAT DOES WEANED AND UNWEANED MEAN?
This is a good question. Baby birds, when they are pulled from their birdie parents, think of us as their
Mom & Dad. We must simulate feeding, just like the bird parents did, in order for them to eat. Just like
human babies, birds cannot eat solid food until they reach a certain age. Bird parents regurgitate into
a baby's mouth to feed them. We feed them baby bird formula with a syringe until they can eat on their own.
Even after they are eating solid food on their own, they must be fed formula sometimes for a long time!
CAN I BUY AN UNWEANED BIRD IF I'VE NEVER HANDFED A BABY BIRD?
NO, please don't ask.
We will, however, be willing to teach you to hand feed, if you live in our area, or can visit us enough to
learn to properly hand feed. When you are comfortable with hand feeding, and WE are comfortable with
the way you are feeding, you may take your baby home.
***We will not sell unweaned Macaws to anyone who has not handfed a Macaw.
It is our opinion that handfeeding other birds is not like hand feeding a Macaw. You must have had experience
specifically with a Macaw to purchase an unweaned one from us.
WHEN WILL MY BIRD BE WEANED AND READY TO GO?
We do not force any bird to wean. As long as they want and need formula, we give it. When your baby
has refused formula for several days, and gained back weight that he may have lost while weaning, he or
she will be ready to come home to you. The fastest way to create a bird that screams and bites, in our
opinion, is to force it to wean before it is ready. Please be patient with us and your bird. You'll both
be happier.
WHAT TYPE OF GUARANTEE DO YOU OFFER?
Three days with a Vet check. That means that if within three business days after receiving your baby,
you take him to an AVIAN CERTIFIED VET for a well Vet checkup, and the Vet tells you that there is
a genetic defect or physical illness, we will guarantee your bird for replacement.
DO YOU OFFER REFERENCES?
Yup, just name any city, in any state, and we'll give you a phone number for a customer that we've sold a
bird to in that location! We've sold that many birds and had that many happy customers! Remember,
BIRDFARM.COM has been around for almost fifteen years! And we know birds because ALL WE DO IS BIRDS!
AM I SAFE GIVING MY CREDIT CARD OVER THE PHONE TO YOU?
We do not keep any card numbers on file, after we have completed the transaction with you. They are permanently erased and destroyed. We do not offer our customer base up to anyone else for addresses
or information.
CAN I VISIT YOU IN PERSON TO SEE WHERE MY BABY BIRD COMES FROM?
By all means! We are not only an internet site, we are also a large retail SUPERSTORE!
You are welcome to visit us any time you are in the Youngstown, Ohio area~ The
BIRDFARM.COM SUPERSTORE is really a fun place to see! There are more species
of parrots than you can imagine in one location! We often have birds that are unusual
or different on display like Toucans, Palm Cockatoos, Pied Crows or parrots that are
not as common to the pet market like the Greater Vasa or the Hybrid Macaws! So please
do visit us if you have the opportunity.
CAN I BUY OTHER BIRD RELATED ITEMS FROM YOU LIKE CAGES?
Of course you can! Our SUPERSTORE is full of bird food, bird toys, cages, and any item that you might want for your pet! We'll help you pick out just the right cage for your new bird. One that is the proper size and will last for years! We'll send it right
to your door, in most cases with FREE SHIPPING! Then we'll put a box together for you to help set up your cage... perches, toys, and even the food he or she is eating!
Check out all our prices and items right here on line!
IS MY BIRD A BOY OR A GIRL?
We actually don't know the answer to that in most cases, unless you have purchased a member of the parakeet family or an Eclectus. Those are the only birds we sell that are sexually dimorphic. That means, you can tell the difference between males and females by looking at them!
However, DNA testing allows us to determine the sex of a bird by drawing a few drops of blood from a toenail and sending it to a lab. This takes about a week, costs $30, and provides you with fool proof results, in addition to a certificate to document the sex of your bird. It also allows us to sell you the gender you desire, if you have a preference.
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